Clarity Before Connectivity: How Undefined Use Cases Sabotage IIoT Projects

Blog Series part 6/10: The real challenge in industrial digitalization isn't the technology. It's the lack of clarity about why you're using it in the first place.

In our previous blog, we explored how disconnects between IT and OT teams can derail industrial IoT (IIoT) initiatives. But even in organizations where collaboration is strong and the tech stack is robust, many digitalization projects still fall flat. Why?

Too often, IIoT efforts start with infrastructure—networks, gateways, sensors—without a clear understanding of the problem being solved. The result: systems that are technically impressive but operationally irrelevant.

When Connectivity Comes Before Clarity

We’ve seen it time and again. A plant invests in cutting-edge sensors, streams terabytes of data to the cloud, and builds beautiful dashboards. But no one uses them. The maintenance team still relies on gut feeling. The production manager still prints out reports. The quality team still logs issues in Excel.

Why? Because the system wasn’t designed around real use cases.

Without clearly defined goals—such as reducing downtime, improving yield, or automating reporting—there’s no benchmark for success. Worse, the collected data may not even be the right data. What starts as a “smart factory” initiative ends as a digital paperweight.

Symptoms of Use Case Blindness

When an IIoT project lacks a clearly defined use case, several warning signs tend to emerge. Teams often end up collecting vast amounts of data “just in case,” which overwhelms both systems and users without delivering actionable insights. Tools may be built with good intentions but see low adoption because they fail to integrate into real, everyday workflows. Decision-makers can find themselves stuck in analysis paralysis, unsure of how to act on the data gathered. Meanwhile, the project scope may keep expanding without direction, as the absence of a concrete goal makes it difficult to determine what success looks like—or when to stop.

From “Nice to Have” to “Need to Have”

The best IIoT projects start by defining a sharp, operationally meaningful question:

  • How can we reduce unplanned downtime on Line 2 by 20%?
  • What would it take to automatically detect mislabeling before packaging?
  • Can we eliminate manual reporting of batch quality by capturing data digitally at the source?

Only then should you ask: what data do we need, how should we collect it, and what kind of feedback or control loop will create value?

Use Case First, Technology Second

At Trineria, we use a use case first approach in our Industrial-Digitalization-as-a-Service model. Before we connect a single sensor, we work with production and development teams to define measurable, achievable goals. Then we design lean, modular systems to support those goals—scalable if they work, easy to modify if they don’t.

By solving one real problem at a time, we avoid the trap of trying to build a one-size-fits-none “platform” from day one.

Ask This Before You Start

If you’re considering an IIoT investment, here’s a checklist to validate your direction:

🍏 What specific outcome are we trying to improve?

🍏 Who owns that outcome on the shop floor?

🍏 What decisions need better data—and how often?

🍏 How will success be measured and by whom?

🍏 What manual processes or guesswork could be reduced or eliminated?

If you can’t answer these yet, pause the project. Clarify before you connect.

Coming up next in the series:

Too Much Too Soon: The Dangers of Overambitious IIoT Projects